Moving Home
Moving Home - Europe
Moving Home - Overseas

Moving Home

On a domestic removal one of the most important issues when the removal van arrives at your new home is the keys, we now insist that you have the keys by 14:00 hrs, as you can appreciate if you don’t have the keys until 15:00 hrs or later the removal crew will then run into overtime, which is expensive and an additional cost you will be liable for should the crew exceed 18.00 hrs.

STEP 1 – INITIAL ENQUIRY
Call our office on 0800 136 332 to discuss your move requirements and to schedule a visual survey.

STEP 2 – THE SURVEY
An Arrowpak surveyor visits your home to assess the volume and discuss the move options available to you.

STEP 3 – FORMAL QUOTATION
A formal quotation will normally be issued within 3 working days, outlining your discussion with our surveyor, confirming the details discussed and highlighting the service that will be carried out by Arrowpak International.

STEP 4 – THE ACCEPTANCE
When you accept our quotation firstly please contact our office to confirm the moving dates verbally. Within your quotation package will be an acceptance form, this needs to be completed in full and returned to Arrowpak via fax or mail, this document creates a contract between us. We normally require 14 working days notice to schedule a removal.

STEP 5 – THE DOMESTIC REMOVAL
The week before the removal takes place please ensure that you read our quotation, you may have taken the “self pack” option therefore you will need to make time to carry out this task. It is essential that you understand your responsibilities and the service that Arrowpak will carry out on your behalf.

STEP 6 – MOVING HOME
On the day of the move our crew will arrive and commence to pack / load the vehicle, please note if you are moving House to House it is essential that you obtain the keys to your new home before 14.00 hrs, delays can create additional costs. If you are moving into store your consignment will be packed into crates at your residence for safe, secure storage.

STEP 7 – NEW HOME
If you are moving direct into your new home the removal crew will unload your personal effects into the rooms required, and if unpacking is required all debris will be removed. Once the removal is complete you will be asked to complete a customer report to grade our service, this may be completed at the completion of the removal or mailed to us in the following days.

You may also receive a secondary questionnaire within 14 days asking your overall opinion of our service from start to finish, your comments will help us maintain & improve our service.

If you are coming out of store the same process will apply as above.

Moving Home - Europe

A move schedule is essential, both the remover and the client should be aware of their responsibilities in respect of arrival at the destination, communication is the key to a successful move, especially in Europe.

STEP 1 – INITIAL ENQUIRY
Call our office on 0800 136 332 to discuss your move requirements and to schedule a visual survey.

STEP 2 – THE SURVEY
An Arrowpak surveyor visits your home to assess the volume and discuss the move options available to you.

STEP 3 – FORMAL QUOTATION
A formal quotation will normally be issued within 3 working days, outlining your discussion with our surveyor, confirming the details discussed and highlighting the service that will be carried out by Arrowpak International.

STEP 4 – THE ACCEPTANCE
When you accept our quotation firstly please contact our office to confirm the moving dates verbally. Within your quotation package will be an acceptance form, this needs to be completed in full and returned to Arrowpak via fax or mail, this document creates a contract between us. We normally require 21 working days notice to schedule a removal.

STEP 5 – THE EUROPEAN REMOVAL
Moving within Europe is very straight forward and with the expansion of the EEC this will become easier. However some no-EEC States do require documentation for entry and your surveyor will guide you through this process, however you may find that you will need to obtain documents prior to the shipment departing the UK.

STEP 6 – MOVING IN - EUROPE
Subject to the volume of your consignment you would have agreed a schedule with our operations department regarding days allowed for packing etc, we always recommend that you have contact with our driver and vice-versa, delays en-route are uncommon, however if your new home is in a small village and hidden away the driver will be more than pleased to meet you outside of the village and be guided to your new home.

STEP 7 – NEW HOME IN EUROPE
Once the removal vehicle has arrived at your new home the removal crew will unload your personal effects into the rooms required, and if unpacking is required all debris will be removed. Once the removal is complete you will be asked to complete a customer report to grade our service, this may be completed at the completion of the removal or mailed to us in the following days.

You may also receive a secondary questionnaire within 14 days asking your overall opinion of our service from start to finish, your comments will help us maintain & improve our service.

Moving Home - Overseas

The first set of moving terms you will have heard mentioned is the method of movement 20 ft / 40 ft contatiners, these are steel shipping containers which are used for large consignments, a 20ft container holds a volume of 30 m3 ( 1059 cubic feet) or a 40ft, 65 m3 (2300 cubic feet) plus they are larger enough to include an automobile if required. Another term used is Part Load or Groupage, this indicates that your consignment will be transported with other consignments to the final destination, this is a lower cost method, and not restricted to time scales. For further details please consult your surveyor. All overseas consignments are Inventoried before they leave your home, this allows the crew to write down all of the items packed and list the furniture items, at this point the items will be numbered (tagged) for additional security. The reason for this is that once at destination you can check off the inventory/tag numbers against the items delivered. Marine Insurance is coverage offered by a third party insurance company to cover your consignment on a door-door basis, further details can be obtained from your surveyor.

STEP 1 – INITIAL ENQUIRY
Call our office on 0800 136 332 to discuss your move requirements and to schedule a visual survey.

STEP 2 – THE SURVEY
An Arrowpak surveyor visits your home to assess the volume and discuss the move options available to you.

STEP 3 – FORMAL QUOTATION
A formal quotation will normally be issued within 3 working days, outlining your discussion with our surveyor, confirming the details discussed and highlighting the service that will be carried out by Arrowpak International.

STEP 4 – THE ACCEPTANCE
When you accept our quotation firstly please contact our office to confirm the moving dates verbally. Within your quotation package will be an acceptance form, this needs to be completed in full and returned to Arrowpak via fax or mail, this document creates a contract between us. We normally require 21 working days notice to schedule a removal.

STEP 5 – THE OVERSEAS REMOVAL
Moving overseas requires specialised documentation, depending upon the destination of your shipment will determine the level of documents required, your surveyor will guide you through this process. It is important that you have all documents filled out correctly prior to the arrival of the consignment at the Port of Entry.

STEP 6 – MOVING OVERSEAS
Subject to the volume, you may have a small consignment, a 20ft container or even a 40ft container of personal effects, you would have agreed a schedule with our operations department and the crew will arrive to carry out the packing. All items will be inventoried, numbered and packed to a very high standard.Moving overseas will involve Marine Insurance, this document gives a detailed breakdown of all items within your home, and you simply place the value next to each item and calculate the total. Your consignment will then leave your home to be routed to your final destination. Arrowpak will complete all security clearance documents and export shipping notes on your behalf.

STEP 7 – NEW HOME OVERSEAS
When the vessel arrives at the Overseas Port your documents will have been forwarded to our nominated agent to carry out customs clearance and arrange delivery to your new home. In some countries it is a requirement to formally appear in front of customs, in other countries you may simply have to visit our agent’s office, but in all cases you must be in country 5 working days before the vessel arrives.

When you have liaised with our agent they will schedule delivery to your new home.

Once the removal vehicle has arrived at your new home the removal crew will unload your personal effects into the rooms required, and if unpacking is required all debris will be removed. Once the removal is complete you will be asked to complete a customer report to grade our service. This may be completed at the completion of the removal or mailed to us in the following days.

You may also receive a secondary questionnaire within 14 days asking your overall opinion of our service from start to finish, your comments will help us maintain & improve our service.